GTL Group
info@gtlgroupllc.com Book a call
Services we offer

A full BPO suite, staffed and managed from Tashkent

The work that drains focus and inflates overhead in-house — customer support, back-office, finance and compliance — run by dedicated teams aligned to your hours.

01

Contact Center

Inbound customer service across voice, email and chat — multilingual, 24/7.

02

Outbound Sales

Lead generation, qualification and sales call handling for growing pipelines.

03

Back-Office & Data Entry

Document processing, data entry and admin with real-time reporting.

04

Finance & Accounting

Accounts payable and receivable, invoicing and settlement support.

05

Recruitment

End-to-end sourcing, screening and hiring, delivered as a service.

06

Safety & Compliance

Compliance monitoring, documentation and back-office support functions.

Service 01

Contact Center

The challenge

Customer support drains focus and inflates overhead. A 24/7, multilingual desk is slow and costly to build onshore — typical timelines run 6–12 months before a single agent is live.

What we deliver

24/7 inbound support across voice, email and chat, aligned to your market's business hours — with dedicated account management and real-time reporting dashboards. First agents live within 2–4 weeks.

GTL Group contact center floor

Capabilities

Voice support Email & chat Market-aligned hours Multilingual desks Real-time reporting Dedicated account mgr
Service 02

Back-Office & Data

The challenge

Invoicing, accounts payable and receivable, document processing and data entry are relentless, error-prone and expensive to run in-house.

What we deliver

Dedicated teams for data entry, document processing, AP/AR and finance admin, with quality control built in. Structured reporting so you always see throughput, accuracy and turnaround.

Capabilities

Data entry & validation Document processing Accounts payable & receivable Invoicing & settlement Finance administration Multilingual documents
Our flagship vertical

Logistics BPO expertise

We cut our teeth running full back-office for US carriers — proof that we can own a complex, real-time operation end to end.

Dispatch

24/7 load sourcing & coordination.

Accounting

Payables, receivables, settlements.

Safety & ELD

Compliance & electronic log books.

Driver Recruiting

Sourcing, screening & onboarding.

Maintenance Coord.

Coordination with US repair shops.

Customer Service

Carrier client communication & updates.

26
US carrier clients
10 yrs
Running US operations
24/7
Live since 2015

Our daily stack

Load Board System Samsara RingCentral DAT Power Amazon Relay Monday Google Workspace

Samsara gives us live tracking, dash-cam footage and electronic log books, every day.

Technology

Our own platform, built in-house

Most providers run on someone else's tools. We built Load Board System — one proprietary platform connecting dispatch, accounting, safety and management in a single real-time dashboard, so managers analyse performance and decide fast. Not a white-labelled off-the-shelf tool.

Multilingual support

Serve customers in their language

Our agents serve customers in 7 languages across onsite shifts and 150 work-from-home staff. English, Uzbek and Russian are our baseline; Spanish, Italian, Korean and Japanese are live. German is ramping now.

English

Live

Uzbek

Live

Russian

Live

Spanish

Live

Italian

Live

Korean

Live

Japanese

Live

German

Ramping — live in weeks

150 work-from-home agents across time zones — plus 350 onsite in shifts — covering every major market hour.

Language throughput capacity

A ready-to-deploy talent pipeline

Across every language we operate, GTL can onboard 25 certified C1–C2 agents per month. German, Mandarin and Turkish are in active pipeline development alongside our live portfolio.

LanguageKey marketLevelMonthly intakeStatus
EnglishGlobal / US / UKC1–C225 / moLive
UzbekCentral Asia / CISC1–C225 / moLive
RussianCIS / DACH / Eastern EUC1–C225 / moLive
SpanishLATAM / US / SpainC1–C225 / moLive
ItalianItaly / CH / SMC1–C225 / moLive
KoreanSouth Korea / APACC1–C225 / moLive
JapaneseJapan / APACC1–C225 / moLive
GermanGermany / AT / CHC1–C225 / moRamping
MandarinChina / TW / SingaporeC1–C225 / moPipeline
TurkishTurkey / MENA / CISC1–C225 / moPipeline

All figures per calendar month. C1–C2 proficiency verified against the CEFR standard. Pipeline languages available on a 4–6 week lead time from contract signature.

Ready to offload the work?

Tell us what your team is buried under. We'll scope a dedicated team and have it live in 2–4 weeks.

Book a 30-minute call → info@gtlgroupllc.com